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Lisa Ford - Execution Drives Customer Loyalty

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Lisa Ford - Execution Drives Customer Loyalty

12-17

Lisa Ford's presentation is about creating partnerships to get customers to love you and to continue to choose you. Audiences will learn why retention is smart business by determining the cost of losing a customer and how to find out why customers leave or love you. Lisa shares strategies on how to build partnerships, create complaint handling systems so you can capture customer complaints, build recover skills, and how to use guarantees to add value.

Lisa Ford 12-17 Views: 477 Comments: 0
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