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Lisa Ford
This Expert Supports the Charity: Any
Wealth and Finance
  • Business Development
Skills and Abilities
  • Communication and Language
Experience Level(s): Everyone
Product Type: Video program
Package content: DVD
Additional Bonuses: No
Genders: Everyone
Release / Launch Date: Released
$ 74.95 Product Value: $74.95
Money Back Guarantee: 30 days
Pay in Terms: No
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Recommended to others: 0%

Customer Service Strategies That Work

Added 12-17

How to Create More Loyalty in a Dynamic, Competitive Marketplace. Your Company is Only as Good As Your Weakest Employee. Your employees and their customer service skills may be the only thing that differentiates you from the competition. Customers are more sophisticated and educated than ever before. That’s why it’s critically important to make sure employee skills are constantly updated to meet ever-rising customer expectations.

Program description:

In this content-rich seminar, your front-line team members will learn practical skills and proven systems for improving customer service at every touchpoint, all along the cycle.

They’ll gain numerous hands-on techniques including – how to listen attentively, uncover customer needs, calm down angry customers, win back disgruntled customers, handle conflict, and keep an attitude of “customers first” all day. Any organization putting these principles into action will quickly be out-servicing the competition.

Lisa Ford is a full time professional speaker with more than 20 years experience presenting to businesses, associations, and government organizations. Her long list of clients includes companies like Pfizer, AT&T, Morton’s of Chicago, Sherwin-Williams, and the Salvation Army. She is best known for her work in the customer service arena, and has authored numerous audios, videos, and books, including the bestseller How to Give Exceptional Customer Service. In 2002, she was inducted into the Speakers Hall of Fame by the National Speakers Association. Over the last 30 years, only 180 other speakers worldwide have shared this coveted honor.  Download Note Guide

In this program you’ll learn:

  • How to positively change customer perceptions
  •  7 essential habits of effective customer service
  •  Calming down angry customers and getting to logic
  •  Listening techniques that really make a difference
    Maintaining an upbeat attitude no matter what
  •  and more


Publishing Company:

Publishing Expert:
Lisa Ford

Delivery Information:

E-mail: contact@mindperk.com
Web: http://www.mindperk.com/contact/

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